Shipping policy

Shipping & Logistics Policy

Effective Date: 02/15/2026
Last Updated: 09/12/2026

At childrenkim.shop, we are committed to delivering your adhesive hooks and related products accurately, efficiently, and securely. This Shipping & Logistics Policy applies to all orders shipped within the United States. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

Orders are processed Monday through Friday, excluding U.S. federal holidays. Standard processing time is 1–2 business days after payment authorization. Orders placed after 2:00 PM ET, on weekends, or on holidays will begin processing on the next business day.

During peak seasons, promotional periods, or periods of unusually high order volume, processing may take longer. We may contact you if additional payment or address verification is required.

2. Shipping Destinations

We currently ship to valid addresses within the 50 United States. We do not ship internationally at this time.

Shipping to Alaska, Hawaii, U.S. territories, P.O. Boxes, and APO/FPO/DPO addresses may be available where shown at checkout and may require additional delivery time or charges. Customers are responsible for providing a complete, accurate, and deliverable shipping address.

3. Shipping Methods and Estimated Delivery Times

Available shipping methods and rates are displayed at checkout. Estimated delivery times begin after order processing is complete and are counted in business days:

• Standard Shipping: 7–30 business days

• Expedited Shipping: 5–15 business days

These estimates are not guaranteed. Actual delivery may be affected by carrier delays, weather, holidays, address issues, or other factors beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on order weight, dimensions, destination, and selected shipping method. Promotional free shipping may be offered at our discretion and will be shown at checkout. Sales tax, where applicable, will also be displayed at checkout.

5. Order Tracking

Once your order ships, we will send a shipping confirmation email with tracking information, if available. Tracking updates may take 24–48 hours to appear in the carrier’s system. You may track your package through the carrier’s website using the provided tracking number.

6. Delivery Issues

a. Incorrect or Incomplete Address
Please contact us immediately if you notice an error in your shipping address. If the order has not shipped, we will make reasonable efforts to correct it. If the package is returned due to an incorrect or incomplete address, refusal, or failed delivery, we may issue a refund minus original shipping costs or reship the order after payment of an additional shipping fee.

b. Lost or Damaged Packages
If your package arrives damaged or is lost in transit, contact us within 7 days of the delivery date or expected delivery date. Please include your order number, photos of damaged items or packaging, and carrier details. We will assist with a carrier claim and, where appropriate, offer a replacement or refund.

c. Delivered but Not Received
If tracking shows delivered but you cannot locate the package, please check around your property, with neighbors, and with the carrier. If you still cannot locate it, contact us within 7 days. We will provide reasonable assistance, but we are not responsible for packages once the carrier confirms delivery. For suspected theft, please file a report with local authorities and provide us with a copy.

d. Shipping Delays
We are not liable for delays caused by events beyond our reasonable control, including weather, natural disasters, carrier disruptions, labor actions, government actions, or holiday volume.

7. Order Changes and Cancellations

Requests to change or cancel an order must be made before the order enters processing or ships. Once an order has shipped, changes to the shipping address or cancellations may not be possible. Please contact us as soon as possible.

8. Contact Information

For questions about this Shipping & Logistics Policy or your order, please contact:

childrenkim.shop Customer Service
Email: childrenkimstore@gmail.com
Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Response Time: 1–2 business days

9. Policy Updates

We reserve the right to update or modify this Shipping & Logistics Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of childrenkim.shop after changes are posted constitutes acceptance of the revised policy.